Jess is Away — Booking & Shipping Info
Hey beauty — just a quick note to say I’m currently on leave from 3 August to 8 September.
This is your go-to page for everything while I’m away — from bookings and reschedules to orders, gifts, and “what do I do now?” moments.
Shipping & Pickups
Orders placed between 3 August and 7 September will ship from 8 September onwards. Pickups are unavailable during this time, unless you’re happy to collect after 8 September. I won’t be offering unattended or after-hours pickup while I’m overseas — thanks for understanding.
Need something urgently?
Please place your order before 3 August so I can pack it before I go.
Appointments
While I usually manage bookings manually, I’ve temporarily opened online bookings while I’m away to keep things moving.
- I’ll be back in the salon from Monday 8 September, but my first two weeks are already fully booked.
- Hoping to get in soon after I return? I recommend booking for late September or October.
- You can update or cancel your appointment yourself anytime using your confirmation email or the links below:
Can’t find availability?
It likely means I’m fully booked — feel free to join the waitlist below.
While I’m Away — FAQs
Can I message you while you’re away?
If something urgent comes up, you can email me at contact@tgsbeautyandskin.com.au.
I’ll be checking messages about once a week, but for anything else, I’ll get back to you once I’m back in the salon.
Can I reschedule or cancel my appointment?
Yes — online bookings are open while I’m away!
You can update or cancel appointments yourself anytime outside the 72-hour window.
Your deposit will automatically carry over to your new booking.
Need me to manually change something (like removing a service)? Please give me at least 1 week’s notice so I have time to action your request.
Manual requests within a week of your appointment may not be guaranteed and may still incur fees.
Reschedule Online
What’s the cancellation policy?
- More than 72 hours’ notice → No fee. You can reschedule online, and your deposit will move with your booking.
- Within 72 hours → 50% cancellation fee
- Within 24 hours, no-shows, or removing services on the day → 100% fee
- More than 10 mins late → Full service fee still applies, but I may not be able to complete your full treatment.
Need me to make a manual change? Please give at least 1 week’s notice. Shorter notice may not be actioned in time and could still incur a fee.
What if I’m sick or have an emergency?
Let me know as soon as symptoms start — not the day of. Early notice helps me offer the spot to someone else, and means you won’t lose your appointment or deposit.
Cancellations due to illness are still subject to the usual fees: 50% within 72 hrs, 100% within 24 hrs or for no-shows. Manual cancellations with less than 1 week’s notice may not be guaranteed.
What if I need products?
Online orders are still open — but remember, anything placed between 3 August and 7 September will ship from 8 September.
Pickups also aren’t available until I’m home.
Refunds & Returns
As a small business, I’m unable to offer refunds for change of mind — including during periods of delayed shipping while I’m away.
Here’s what to know:
- Orders placed between 3 August and 7 September will ship once I return on 8 September. This is noted at checkout and in your confirmation.
- Refunds won’t be issued for delayed shipping during this time.
- Due to hygiene standards, returns or exchanges can’t be accepted once skincare, lash, or brow products have been opened or used.
- Think something’s wrong with your order? Please email contact@tgsbeautyandskin.com.au within 7 days of receiving it and I’ll help resolve it ASAP.
If you’re unsure about a product or want personalised recommendations, feel free to reach out once I’m back — I’m always happy to help.
Gift Vouchers
Need a last-minute gift? Digital gift vouchers are always available and delivered instantly via email. Perfect for birthdays, thank-yous, or a little self-care.