Refund policy
Return Policy
Effective Date: 03/12/2023
At The Gold Standard Beauty & Skin, we want you to love your purchase. If something isn’t right, we’re here to help! Please read our return policy below for details.
1. Eligibility for Returns
We accept returns for both defective and non-defective products if:
- The return request is made within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in new condition.
- Proof of purchase (e.g., receipt or order confirmation) is provided.
2. Non-Returnable Items
We do not accept returns for:
- Digital/downloadable products.
- Customised or personalised items.
- Products marked as "final sale" or "non-returnable."
3. How to Return
Returns can be made through the following methods:
- In-store: Drop off your item at our salon.
- Drop-off Location: Contact us for details.
- By Mail: Follow the instructions provided after initiating the return.
4. Fees and Refunds
- Return Label: Customers are responsible for return shipping costs unless the return is due to our error.
- Restocking Fee: A 10% restocking fee will be deducted from the refund amount.
- Processing Time: Refunds will be processed within 14 days of receiving your returned item.
5. Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us within 48 hours with photos of the issue.
- We’ll replace the item or issue a refund at no additional cost.
6. Cancellations
- Orders can be cancelled within 24 hours of placement.
- After shipping, cancellations are not possible.
Questions?
Email us at thegoldstandardbeautyparlour@gmail.com or call 0450093605.