Shipping Policy Update

Current Processing Times

Please allow 10 business days for order processing between July 1, 2026 and November 1, 2026. Once dispatched, standard shipping times apply. We appreciate your understanding and will notify you if there are any further delays with your specific order.

Refund policy

Effective Date: 02/07/2026

At TGS - Beauty & Skin, we want you to love your purchase. If something isn't right, we're here to help! Please read our return policy below for details.

Eligibility for Returns

We accept returns for both defective and non-defective products if:

  • The return request is made within 14 days of receiving your order.
  • Items must be unused, unopened, in their original packaging, and in new condition.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

Non-Returnable Items

For change-of-mind returns, we do not accept returns for:

  • Digital/downloadable products.
  • Customised or personalised items.
  • Products marked as "final sale" or "non-returnable."

This does not affect your rights if a digital, customised, or final sale item is faulty, not as described, or otherwise fails to meet a consumer guarantee — see Section 5.

How to Return

Returns can be made through the following methods:

  • In-store: Drop off your item at our salon.
  • Drop-off Location: Contact us for details.
  • By Mail: Follow the instructions provided after initiating the return.

Fees and Refunds

  • Return Label: Customers are responsible for return shipping costs unless the return is due to our error.
  • Restocking Fee: A 10% restocking fee applies to change-of-mind returns only. No restocking fee is charged where the item is faulty, not as described, or otherwise not of acceptable quality.
  • Processing Time: Refunds will be processed within 14 days of receiving your returned item.

Damaged or Defective Products

If your item arrives damaged or defective:

  • Please contact us as soon as possible, ideally within 48 hours, with photos of the issue, so we can resolve it quickly. This does not limit your right to raise a fault within a reasonable time under the Australian Consumer Law.
  • We'll replace the item or issue a refund at no additional cost.

Cancellations

  • Orders can be cancelled within 24 hours of placement.
  • After shipping, cancellations are not possible.

Extended Processing Period

Orders Placed 1 July – 1 November 2026.

Due to extended dispatch times during this period, refunds will not be offered on the basis of longer than usual processing or delivery times. All other terms of this Return Policy remain unchanged, and refunds or exchanges for faulty or incorrect items are still available as outlined in Section 5.

Your Rights Under the Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

Email us at contact@tgsbeautyandskin.com.au or call 0450093605.