Shipping Policy Update

Current Processing Times

Please allow 10 business days for order processing between July 1, 2026 and November 1, 2026. Once dispatched, standard shipping times apply. We appreciate your understanding and will notify you if there are any further delays with your specific order.

Shipping policy

Effective Date: 02/07/2026

Thank you for shopping with TGS - Beauty & Skin! We are committed to ensuring your order is delivered safely and on time. Please review our shipping policy below for all the details.

Shipping Locations

We currently ship orders within Australia.

Shipping Rates

  • Free Shipping: Orders over $399 AUD qualify for free shipping.
  • Calculated Shipping: For orders under $399, shipping rates are calculated via Australia Post or Aramex based on the weight and destination of your order.
  • Maximum Shipping Fee: Shipping fees for orders under $399 will not exceed $25 AUD.

Delivery Timeframes

  • Processing Time: All orders are processed within 1-3 business days.
  • Transit Time:
    • Metropolitan Areas: 3-7 business days.
    • Regional Areas: 5-10 business days.
    • Remote Locations: 7-14 business days.

Please note that delivery times may vary during peak holiday seasons or due to unforeseen circumstances.

Extended Processing Period

Orders Placed 1 July – 1 November 2026.

During this period, please allow up to 10 business days for order processing before dispatch. Transit times above remain unchanged once your order has shipped. We appreciate your patience, and will notify you directly if there is a significant delay with your specific order. Please see our Return Policy for terms relating to orders placed during this period.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. Use this to monitor the status of your delivery through the Australia Post or Aramex tracking portal, depending on your courier.

Shipping Restrictions

We cannot always ship to PO Boxes or parcel lockers. Please provide a valid residential or business address at checkout.

Lost or Delayed Shipments

If your shipment is delayed or lost:

  • Contact us at contact@tgsbeautyandskin.com.au with your order number.
  • We will work with Australia Post or Aramex, whichever carried your order, to resolve the issue promptly.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Please email us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the damage or error, so we can resolve it quickly. This does not limit your right to raise an issue within a reasonable time under the Australian Consumer Law.
  • We will resolve the issue by replacing the item or offering a refund.

Changes to Shipping Address

If you need to update your shipping address, please contact us at contact@tgsbeautyandskin.com.au within 24 hours of placing your order. Once the order has shipped, we cannot guarantee address changes.

Your Rights Under the Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Questions?

If you have any questions about shipping or need assistance with your order, please contact us:

  • Email: contact@tgsbeautyandskin.com.au
  • Phone: 0450093605