Shipping policy

Shipping Policy

Effective Date: 03/12/2023

Thank you for shopping with The Gold Standard Beauty & Skin! We are committed to ensuring your order is delivered safely and on time. Please review our shipping policy below for all the details.

1. Shipping Locations

We currently ship orders within Australia. If you are located outside Australia, please contact us at thegoldstandardbeautyparlour@gmail.com to inquire about international shipping options.

2. Shipping Rates

  • Free Shipping: Orders over $299 AUD qualify for free shipping.
  • Calculated Shipping: For orders under $299, shipping rates are calculated via Sendle based on the weight and destination of your order.
  • Maximum Shipping Fee: Shipping fees for orders under $299 will not exceed $15 AUD.

3. Delivery Timeframes

  • Processing Time: All orders are processed within 1-3 business days.
  • Transit Time:
    • Metropolitan Areas: 3-7 business days.
    • Regional Areas: 5-10 business days.
    • Remote Locations: 7-14 business days.

Please note that delivery times may vary during peak holiday seasons or due to unforeseen circumstances.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. Use this to monitor the status of your delivery through the Sendle tracking portal.

5. Shipping Restrictions

We cannot ship to PO Boxes or parcel lockers. Please provide a valid residential or business address at checkout.

6. Lost or Delayed Shipments

If your shipment is delayed or lost:

  1. Contact us at thegoldstandardbeautyparlour@gmail.com with your order number.
  2. We will work with Sendle to resolve the issue promptly.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Email us within 48 hours of delivery.
  2. Include your order number and photos of the damage or error.
  3. We will resolve the issue by replacing the item or offering a refund.

8. Changes to Shipping Address

If you need to update your shipping address, please contact us at thegoldstandardbeautyparlour@gmail.com within 24 hours of placing your order. Once the order has shipped, we cannot guarantee address changes.

9. Questions?

If you have any questions about shipping or need assistance with your order, please contact us: