Location & Arrival

Where is the salon located?

TGS Beauty & Skin is located at 16 York Street, Hammond Park WA. TGS is a private studio, so appointments are by booking only.

Where can I park?

There’s plenty of free parking available in the visitor bays nearby. You can park in any visitor bay located on:

  • York Street
  • Almond Close
  • Whadjuck Drive

Please do not park in resident driveways or on verges.

When should I arrive?

Please arrive a few minutes early to allow time for parking and walking to the salon, especially if it’s your first visit. This helps you feel more relaxed and allows your treatment to start on time.

What should I do when I arrive?

Please take a seat on the outdoor bench near the front door. There’s no need to ring the doorbell. I’ll come out and greet you as soon as I’m ready. This helps your appointment begin calmly and avoids interrupting the client before you.

Can I bring someone with me?

To protect the calm, one-on-one experience, the studio is strictly client-only. Please arrange care for children prior to your appointment. Treatments may involve hot wax, sharp tools, tint, lifting solutions, skincare actives and focused detail work, so this keeps the space safe, peaceful and fully centred on you.

Bookings & Appointments

How do I book an appointment?

All bookings are made online via my secure Timely booking system. Click Book Now, select your service, and follow the prompts to secure your appointment.

Is a deposit required to book?

Yes, a deposit is required to secure your appointment. This comes off the total cost of your treatment on the day, so you're not paying extra. The deposit amount and payment details are shown during the booking process.

What are your opening hours?

Appointments are by online booking only during the following hours:

  • Tuesday: 10:30am – 4:00pm
  • Wednesday: 11:30am – 7:00pm
  • Friday: 10:30am – 4:00pm
  • Saturday: 9:00am – 3:00pm

Bookings are essential. No walk-ins are accepted.

Please note: Jess will be on maternity leave from July to November 2026. Limited Saturday appointments will be available upon return, with more availability added gradually.

How do I reschedule or cancel my appointment?

You can manage your appointment via:

  • Your confirmation email or SMS
  • Your Timely account login

Please allow at least 72 hours’ notice when rescheduling or cancelling to avoid losing your deposit or being charged a cancellation fee.

What’s your cancellation policy?

Please provide at least 72 hours’ notice to cancel or reschedule your appointment.

Late changes or no-shows may result in your deposit being forfeited and/or a cancellation fee being charged.

Pre-paid packages and deposits are non-refundable, but can be transferred to another date if rescheduled with adequate notice.

This allows me to offer the appointment time to someone else and keeps things fair for clients on the waitlist.

What if I’m running late?

Please text me on 0450 093 605 if you’re running late. If you arrive more than 10 minutes late, I may need to shorten or reschedule your appointment to stay on track for the next client. The full service fee will still apply.

What if I’m sick?

If you, or someone in your care, are feeling unwell, please text me as soon as symptoms begin, even if it’s just to give me a heads-up.

If you’ve let me know early and are still unwell 12 hours before your appointment, no cancellation fee will apply.

However, if I haven’t heard from you in advance and you cancel late or don’t attend, the usual cancellation fee or deposit forfeit will still apply.

Early notice helps me offer the appointment to someone else and keeps everything running smoothly.

Online Orders, Products & Gift Vouchers

How can I get personalised product advice before ordering?

The best way is to text Jessica on 0450 093 605 to request a free Online Skin Consult Form. Once I receive your completed form, I'll send you a tailored product recommendation list based on your skin, lifestyle, routine and budget — so you're not guessing or buying products that aren't right for you.

How can I order skincare online?

You can shop a curated selection of professional skincare and beauty products via the Shop tab. Shipping times and fees are displayed at checkout.

Where do you ship to?

TGS currently ships Australia-wide via tracked delivery.

Shipping times and fees are displayed at checkout.

When will my order be shipped?

Orders are usually processed and shipped within 3–5 business days, unless I’m away.

If TGS is on leave, this will be clearly noted across the website and during checkout. Orders placed during this time will be shipped once I return.

Can I return or exchange products?

Due to hygiene and safety standards, returns or exchanges are not accepted for opened or used skincare, lash, or brow products.

If you’re unsure about a product, please reach out before purchasing so I can guide you.

What if my order is damaged or incorrect?

If your order arrives damaged, incorrect, or you believe there’s been a mistake, please email contact@tgsbeautyandskin.com.au within 7 days of receiving your order.

Can I get a refund if I change my mind?

As a small business, I’m unable to offer refunds for change of mind. Please choose carefully when placing your order, especially during periods where shipping delays are clearly noted at checkout.

Can I purchase a gift voucher online?

Yes. Gift vouchers can be purchased online and delivered via email.

They can be used towards treatments or products, both in-person and online. Simply click here to purchase a gift voucher.

Two women in a store with shelves displaying various products and a woman using a laptop  at TGS Beauty & Skin salon in Perth

Because mutual respect is a must.

These policies help me run the studio smoothly, show up fully for you, and protect the client focused, one-on-one space I’ve created at TGS Beauty & Skin.

How can I get in touch?

You can contact TGS Beauty & Skin via:

Please note that replies may not be instant during treatment hours.

BOOK NOW